Cancellation

In order to manage workflow we require a minimum of 2 hours notice via email or telephone to cancel or change your clinicians’ appointment. Late cancellation fees apply.

We understand that life gets busy and things happen. All missed appointments will be charge a non-attendance fee, which will be placed on your account for payment prior to your next appointment.

This non-attendance fee is currently $125 for General Practitioners and for other clinicians and nurses their standard consulting fee will apply.

The dietitian’s non-attendance fee is $230 and her cancellation period is a minimum of 24 hours prior to your appointment.

The Psychologists non-attendance fee is $280 and her cancellation period is a minimum of 24 hours prior to your appointment.

Booking online will set an automatic reminder email to be sent to you the day of your appointment.

Your prompt payment of our non-attendance fee is appreciated. We send SMS reminders the day before your appointment for your convenience.