Cancellation

In order to manage workflow we require a minimum of 4 hours notice via a telephone call to cancel or change your GP appointment, and 48 hours for all other appointments. Late cancellation fees apply.
We do understand that life gets busy and things happen. Should you miss an appointment, we charge a $60 non-attendance fee, which will be placed on your account for payment prior to your next appointment. Booking online will set an automatic reminder email to be sent to you the day of your appointment.
Your prompt payment of our non-attendance fee is appreciated. We send SMS reminders the day before your appointment for your convenience.