Welcome to Newport Doctor

The clinicians look forward to providing you with the highest quality medical care and supporting you in achieving better health for many years to come.

New Patient Notice

Some GPs are currently accepting new patients. Please call the practice on 9997 4441 to book your appointment.

In order to get started with us, you will need to secure an appointment with one of the GPs first. You will then need to fill out a New patient registration form  and either email it to us or bring it to your first appointment.

You will also need to fill out a request form for the transfer of your previous medical records. We also have copies of this form on our premises.

For your first appointment, please call us at 9997 4441 to schedule a time.

After your initial consultation, you will be able to make appointments using our online booking tool. Please allow at least 40 minutes for your first appointment and bring a health summary from your previous practice to help facilitate a smooth transition to our practice.

If you would like your full medical records transferred, please fill out this form and send to your old practice.

Below are a few frequently asked questions that you may be wondering about. If you have any further questions, please do not hesitate to reach out to us by phone (9997 4441) or email (info@newportdoctor.com.au) to get in touch with your regular doctor.

Practice Information

Communication Policy

At Newport Doctor we aim to communicate with our patients in a timely, respectful and confidential manner.

You can contact the practice by telephone on (02) 9997 4441 during our normal opening hours (Monday to Friday 9:00am – 5:00pm).

We also receive electronic communications (such as email) at info@newportdoctor.com.au. Please note that email is not a secure or immediate form of communication and should not be used for urgent matters or to convey clinically sensitive information. Electronic messages are monitored during business hours and we aim to respond within two business days. Any electronic communication relating to your care is reviewed by an appropriate staff member and, where necessary, actioned by your doctor.

If your situation is a medical emergency, please call 000. For urgent care outside our normal opening hours, please contact the National Home Doctor Service on 13 SICK (13 7425), or attend Mona Vale Hospital.

Managing Your Health Information (Privacy)

Newport Doctor is committed to protecting the privacy and confidentiality of your personal health information, in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

We collect and hold personal information about you so that we can provide you with safe and appropriate care. This information is stored securely and is only accessed by staff who are involved in your care or in the administration of the practice. We will only use or disclose your health information for the purpose for which it was collected, or as otherwise permitted or required by law.

You have the right to access the personal health information we hold about you and to request corrections if you believe it is inaccurate. Requests can be made by contacting the practice.

Full details of how we collect, use, store and disclose your personal information are set out in our Privacy Policy. A copy is available on request from our reception team or by contacting us on (02) 9997 4441.

Feedback and Complaints

We value your feedback. Your comments – whether a compliment, a suggestion or a concern – help us to improve the care and service we provide.

If you have feedback or would like to make a complaint, you are welcome to speak with any member of our team, or with our Business Manager, who will do their best to resolve the matter promptly. You can also provide feedback in writing by email to our Business Manager kim@newportdoctor.com.au, or by telephone on (02) 9997 4441. We take all concerns seriously and will treat them confidentially.

If you feel your concern has not been resolved to your satisfaction, you may contact the Health Care Complaints Commission (NSW) on 1800 043 159.

Results and Recalls

At Newport Doctor we have a clear and reliable system for managing your test results and follow-up care, so that nothing is missed.

How your results are managed: When your results arrive, they are reviewed by your doctor (not by reception staff). Your doctor will determine whether your results require no further action, non-urgent follow-up, or urgent follow-up, and you will be notified accordingly. For privacy and safety reasons, our reception team cannot give out test results over the phone.

SMS notifications: We use a secure SMS system to let you know when your results are ready and whether you need to return for a follow-up appointment. Please allow five business days to receive an SMS update after your test. If your doctor has ordered more than one test, please note that you may not receive a notification until all results have been received and reviewed together. If any result requires urgent attention, we will contact you directly – so please make sure your mobile number and contact details are always up to date.

Getting a copy of your results: You are also welcome to request a copy directly from the practice. Please note we can only assist with requests for tests performed more than 3 business days ago, to ensure the tests are back and to allow time for your doctor to review them.

Recalls and reminders: We are committed to preventative care. From time to time you may be contacted through our automated SMS reminder system regarding repeat tests, immunisations, or routine health screening that is due. If you would prefer not to receive these reminders, please let our reception team know.

Important: Test results and SMS reminders are not a substitute for urgent care. If you feel unwell or your symptoms worsen, please book an appointment or, in an emergency, call 000.